AI Automation · Trades & field services
Taking lead response from six hours to ninety seconds
A GoHighLevel pipeline with missed-call text-back, an AI qualifier and automatic job booking, replacing a shared inbox and a whiteboard.
- -82%
- Target admin hour reduction
- 90s
- Target lead response time
- 3-7 days
- Typical build time
The challenge
Enquiries arrived by phone, web form and Facebook, and all three landed in one shared inbox that nobody owned.
Jobs were scheduled on a physical whiteboard, so nobody outside the office could see availability.
Around a third of missed calls were never returned, and the team had no way of knowing which.
What we did
- 1
Mapped the real enquiry-to-invoice process with the office team before touching any software.
- 2
Built a GoHighLevel pipeline with missed-call text-back, so every unanswered call gets an SMS within 60 seconds.
- 3
Added an AI qualifier that asks three scoping questions, then offers live calendar slots.
- 4
Connected the calendar to the engineers' phones via n8n, with automatic job sheets and reminders.
The outcome
Every enquiry acknowledged within 90 seconds, day or night.
More booked jobs from the same ad spend, because fewer leads go cold.
Roughly a day and a half a week of office admin removed.
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